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Director, Customer Experience (CX)

Prudential | Iselin, NJ | Roseland, NJ | Hartford, CT

The Director, Customer Experience will lead a team of Experience Strategists & Designers in driving our CX agenda, creating the strategy and ensuring the delivery of the desired customer experience across Worksite Solutions Group and with keen focus on our Group Insurance as well as our Retirement businesses. Specifically, this role is responsible to design, develop and oversee the delivery of a best in class customer experience strategy for our customers. He/She will partner closely with the appropriate business and marketing teams to ensure the aspects of the customer experience are fully aligned with business goals and marketing strategies. In addition, the Director, Customer Experience will manage key stakeholder relationships across multiple levels and throughout CX team to drive customer-centric design thinking into the organizational DNA, bringing meaningful customer insights and ideas to the table to drive better outcomes for our clients and for our business. Learn More

Digital Customer Engagement Manager

Prudential | Newark, NJ

The Customer Office at Prudential is a team that merges the entrepreneurial spirit of a start-up with the stability of one of the world’s most established financial services companies to deliver best in class experiences to our customers. It’s an exciting and engaging environment with an agile mindset where team-members are encouraged to expand their skills, test creative boundaries, share new ideas, and, most importantly, have fun. We are seeking a Digital Marketing Manager to join the Customer Engagement Marketing team. Learn More

Director, Healthcare Marketing

Prudential | Iselin, NJ | Hartford, CT

At Prudential Retirement, we are passionate about making long-term financial security a reality for millions of individuals. We care about helping our clients meet their goals and overcome challenges. Our teams are constantly solving problems and creating innovative solutions that put people at the center and help improve organizational and individual wellness. The Healthcare Vertical Marketing Director, Full Service Marketing will be responsible for orchestrating and guiding the strategy and execution of marketing activities for the healthcare vertical within the Full Service businesses of Prudential Retirement. The ideal candidate will be a creative and analytical thinker who seeks to deeply understand the specific needs and behaviors of healthcare customers in order to deliver innovation and differentiation. Learn More

Analyst, Voice of the Customer

Prudential | Iselin, NJ | Roseland, NJ | Hartford, CT

This role will focus on the Voice of the Customer for Prudential’s Workplace Solutions Group.The person we are seeking requires a passion for finding and learning ways to improve the experiences customers have when interacting with Prudential. The successful candidate will be a champion for the Customer by translating and conveying their feedback to business partners across Prudential’s Workplace Solutions Group. This customer feedback managed by the Analyst will support the development of future business strategies, measure the overall health of the relationship between the customer & Prudential, and help close the gap between customer expectations and Prudential’s offerings. Learn More

Media Analytics Manager

Prudential | Newark, NJ

Here is your chance to drive your career forward inside a Fortune 500 company’s in-house advertising team. You can join our melting pot of talent, combining DNA from some of the world’s most prestigious ad agencies with deep category experience across strategy, media, analytics, creative and account service teams. Reporting to the Director of Brand Analytics, the Brand Analytics Manager is the lead and driver for growing the in-house agency’s omni-channel, cross-business measurement and analytics capabilities. Learn More

Integrated Media Director (in-house advertising agency)

Prudential | Newark, NJ

Reporting to the VP, Media, the Integrated Media Director is responsible for the development, management and implementation of a strategic vision for paid media as it relates to all media channels and segments, with a priority placed on financial advisors and consumers. This involves understanding the intricacies of Prudential’s businesses and how to translate business and brand marketing strategies into paid media campaigns. The Integrated Media Director is fully imbedded in the day-to-day workings of an integrated team, which includes the businesses (e.g., life insurance, annuities, etc.) and agency (e.g., social, client services and creative). Learn More

Marketing Strategy Specialist

Prudential | Roseland, NJ

The Marketing Strategy Specialist will be responsible for executing multi-channel campaigns and projects (B2C direct mail, email, print and online advertising, fulfillment, trade show collateral, etc.) related to established marketing plans. He/She will initiate projects utilizing marketing documentation/briefs that clearly communicate the needs and expectations to internal team members based on the direction provided by the Strategy Managers. The Marketing Strategy Specialist will partner with internal project managers, creative and production teams, and subject matter experts to successfully complete projects outlined in the marketing plan and ad hoc projects requested by internal and external partners (client, TPA, Account Mgmt, Strategy Manager) to support the Association business. Learn More

Studio Manager (in-house advertising agency)

Prudential | Newark, NJ

Here is your chance to drive your career forward in advertising, inside a Fortune 500 company. You can join our veritable melting pot of talent, combining DNA from some of the world’s most prestigious ad agencies with deep category experience across our strategy, media, creative and account service teams. You’ll work on advanced strategic campaigns across all channels including video, social, out of home and print. The work will challenge you, inspire you and win awards that will make you and your family proud. Reporting to Creative Resource Manager, the Studio Manage oversees quality control of all studio work and supervise other production artists (employees and freelancers). Additional support services include retouching, digital/print resizing and revising creative. The ideal candidate will think outside the box, pay meticulous attention to detail and possess strong problem-solving skills. Learn More

Integrated Marketing Director (International)

Prudential | Newark, NJ

Prudential International Insurance (PII) continues to be one of Prudential’s fastest growing and most profitable business groups. With operations in eleven countries around the world (Japan, South Korea, Taiwan, Malaysia, India, China, Brazil, Argentina, Mexico, and Italy), the Integrated Marketing Director will play a key role in developing and systematically expanding PII’s customer focus. Prudential International Insurance (PII) has made customer focus and engagement a key priority of the organization. The Director will document best practices and create an implementation guide, including best practices, templates, capability requirements, capability assessments and the development of road maps.   Learn More

Manager, Customer Experience (CX)

Prudential | Iselin, NJ | Hartford, CT

The Customer Experience (CX) Manager for Prudential plans, manages and governs the consistent delivery and execution of the desired or intended customer experience. This includes planning and designing delivery in terms of how we want the customer to think or feel in what we deliver (making it easier and helping them to achieve while delivering the service they deserve) based on keen analysis of customer insights and needs, ensuring the value proposition for both the business and customer is clearly articulated, educating and empowering others so that this becomes part of their DNA and governing and inspecting post-delivery to validate whether outcomes were achieved based on value proposition and CX design. This manager will be a key player within the Strategic Insights & CX team working within a Marketing center of excellence. Learn More